Shipping policy

Shipping, Availability and Order Cancellation Policy

 

Shipping area and rates
We currently ship to addresses within the United States. Available shipping methods, charges and any product-specific restrictions are displayed at checkout.

For products in our general shipping profile, Express shipping is $35 for orders below $150 and free for orders of $150 or more.

Processing and delivery estimates
Order processing time depends on product availability, configuration and payment verification. Any 1–2 business-day shipping estimate refers to estimated carrier transit time after the order has been processed and transferred to the carrier. It is not a guaranteed delivery date. Weekends and public holidays are not business days.

Product availability and backorders
All orders are subject to acceptance and product availability. Inventory information may change before an order is processed.

If a product is unavailable or cannot be shipped within the stated timeframe, we will notify the customer and provide the available options, which may include:

  • Accepting a revised shipping date or backorder;
  • Selecting an available alternative, with any price difference clearly disclosed; or
  • Cancelling the affected product or order for a full refund.

We will not substitute or materially change an ordered product without the customer’s express approval.

Customer-requested changes and cancellations
Customers should contact shop@astel-usa.com as soon as possible to request an order change or cancellation. We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed after an order has entered processing, production or shipment.

Any special-order, customized or made-to-order restrictions will be clearly disclosed before purchase.

Cancellation by Astel USA Inc.
We may cancel an order or an affected item before shipment when reasonably necessary, including because of:

  • Product unavailability or insufficient inventory;
  • An incorrect price, product description or other listing error;
  • An inability to verify payment or billing information;
  • Suspected fraud or unauthorized activity;
  • An invalid or undeliverable shipping address;
  • Shipping, legal or regulatory restrictions; or
  • Other circumstances preventing us from fulfilling the order as agreed.

If we cancel an order or item, we will notify the customer and promptly refund the amount paid for the cancelled merchandise to the original payment method. We are not responsible for delays caused by the customer’s financial institution in posting an issued refund.

Shipping delays
Carrier delays, severe weather and other circumstances outside our reasonable control may affect delivery. If we cannot ship within the promised timeframe, we will notify the customer and provide the option to accept the delay or cancel the unshipped merchandise for a full refund, as required by applicable law.

Tracking and assistance
Tracking information will be provided when available. For questions regarding availability, shipping or an existing order, contact shop@astel-usa.com.